In the unlikely event that you are unhappy with your purchase, or it is damaged, you can return it within 28 days of receiving your order for a full refund. The item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please note that some items that have been made to order for you will be exempt from this policy. We would ask you to call to qualify whether your item can be returned.
Returning an item.
Please call or email Customer Services as soon as possible, with your order order number and address/contact details. We will then advise the returns procedure to send the item back to us and how to obtain your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and advise further.
Your refund will normally be processed with 14 working days of receiving your return but may take slightly longer to appear in your bank account. If you are at all concerned, please contact Customer Services.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will advise of the procedure to return your items to us and organise a replacement.
To return your product, you should mail your product to: GOS Unit 3 Stone Enterprise Centre, Emerald Way, Stone, Staffordshire, ST15 0SR
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.