DELIVERY INFORMATIONIf we are temporarily out of stock of any items we will email or call you with an expected delivery date or an alternative.
OUR SERVICE AND RETURNS: Order Support and Returns, Refund Information
Standard Delivery: FREE for all orders over £75.00 being delivered to an address within mainland UK (see exceptions below). Orders under £75.00 standard rate of £5.50. Delivery up to 5 working days. You can also collect your order from our store select Click and Collect.
With the exception of orders to the Scottish Highlands and Islands, Isle of Man and UK offshore Islands and Northern Ireland select the destination in the Country drop down menu at the check out and the cost of despatch will be calculated.
Below are our current Priority Delivery Options. Paying for Priority Delivery ensures that your order goes to the front of the queue in our processing and despatch department, particularly at busy times. The Goods will leave us, unless you are advised that your order is out of stock, in time to meet the priority delivery. We are then in the hands of the courier to meet their target too but we cannot be held responsible if they do not, which is rare but has been known to happen!
Next Day: £8.50 for all orders placed before 12.00 pm the previous working day delivered within mainland UK.
Orders placed on Thursday after 12.00 pm will be delivered Monday.
Orders placed on Friday, Saturday and Sunday will be collected by the couriers on Monday and delivered Tuesday.
In the event that we are out of stock we will let you know as soon as we can. We will always do our very best to meet your requests.
Next Day Before Midday
Next Day Before Midday : £17.50 for all orders being placed before 12.00pm on the previous working day delivered within mainland UK. Orders placed on Friday before 12.00pm will be delivered Monday before Midday. Orders placed after 12.00 noon on Friday and on Saturday or Sunday will be collected by the couriers on Monday and delivered Tuesday before Midday.
Saturday Morning Before Midday
Saturday Morning Before Midday : £19.50 for all orders being delivered within mainland UK. placed before 12.00pm on Friday preceding. Please note this service, whilst 95% reliable, has little leeway as our Couriers offices are only open for part of the day to deal with any issues. If your order is urgent we would suggest you order in time to have delivered Friday if at all possible.
Click and Collect from the Havens building
You can collect your order from the Havens Store, 138/140 Hamlet Court Road, Westcliff-on-sea, Essex. SSO 7LW
Monday to Friday 9.00 until 4.00pm ONLY or by Prior arrangement outside these times.
Whilst the store is shut you will need to call 01702 606 290 and we will come down and let you in.
You will need to bring your email order confirmation, the Payment Card used along with photo and address ID of Card Holder - Driving Licence or Passport.
In the event the order is not in stock and ready for collection we will email you with a lead time and then advise you when the order is complete and ready to collect
If you want someone else to Collect your order then we will still require all the information as detailed above. Order confirmation, Payment Card and your photo and address ID - Driving Licence or Passport.
Once our tenants Age Concern take residence there will be a reception area for Collections on our Ground Floor.
They have a certain amount of internal works before they move in. Hopefully early January 2019
Making Deliveries Easier:
In an effort to make receiving your goods easier we give you the opportunity to have your goods delivered and signed for at an alternative address like Work, Next Door or a Relative or Friend. There is also a Special Instructions Box where you can nominate a Safe Leaving place for an unsigned parcel. This instruction is at your own risk and needs to be somewhere that is safe.
Goods normally require a signature unless you specify at your risk safe "if out instructions". If there is no one in to receive the Goods the carrier will leave a card. It is your responsibility to contact the carrier to rearrange delivery. If the goods are returned to us you will incur a £10.00 charge plus a £5.50 redelivery charge. Redirected goods can also incur a £4.95 charge. Cancellation of an order following a failed delivery will be subject to a 10% restocking Fee.
Overseas Delivery and Terms:
We send goods all around the World. The cost is based on the weight of the Goods and Volumetric size. Select the destination in the Country drop down menu at the check out and the cost of despatch will be calculated. We reserve the right to amend charges or not send goods where the cost in sending is prohibitive or where we consider the goods unlikely to make safe passage. You will be notified in advance of any issues.
The sending of certain goods is also prohibited in most countries. Alcohol being a main issue and all goods containing alcohol cannot be sent overseas.
Deliveries to most European destinations allow 2 to 3 days, United States and Canada 2 to 3 days, Australia 3 to 5 days. Delivery can be delayed to remote areas or by local Customs officials.
Those Countries that are exempt from our UK VAT Tax currently 20% will have the Tax element deducted from the final amount payable. We cannot be held responsible for any duty payable at the delivery destination. Customs rules and their application by Local Customs Officials can be unpredictable and from time to time they make an import duty demand, this is entirely your responsibility.
Orders are charged to your payment card in UK Pounds and will appear on your account in your own currency.
TERMS AND CONDITIONS
RETURNS AND REFUNDS
- In the unlikely event that you receive an item broken or faulty we will replace it Free of Charge. We may require the item to be photographed and emailed or returned to us and we will refund you the cost incurred. Items broken on arrival must be notified within 3 Days of receipt. If the order is gift wrapped we will offer reasonable extension to breakage claims.
- If you decide that the Goods are not appropriate you may return them at your cost for a refund on the Goods. The Goods must be returned in perfect resalable condition, including the original Presentation/Gift Boxes where applicable. We reserve the right not to refund or offer a partial refund on returned Goods that do not comply with the above. We normally allow you up to 28 days within which to return items. We are unable to accept returns on Jewellery,Perfumes and Cosmetics, Drinks and Food Gifts.