termsHAVENS ORDER AND REFUND POLICY - YOUR GUARANTEE
- Our aim is to ensure that you are entirely happy with our Products and our Service
ORDERING SUPPORT
- If you wish to make amendments or have a query on your order, email anytime our Customer Services Department instore@havens.co.uk or call 01702 606 290 Monday to Saturday 9.00 to 5.30, please have your Order Confirmation Number ready
- In the event that Goods are out of stock you will be contacted by email or telephone with information on lead times or alternatives. You will have the opportunity to cancel your order should you wish.
- We only take payment for Goods when they are ready for Despatch
- Please see our Delivery Terms for more specific delivery Options and Information.
Failed Deliveries : Goods normally require a signature unless you specify at your risk Safe "if out instructions". If there is no one in to receive the Goods the carrier will leave a card. It is your responsibility to contact the carrier to rearrange delivery. If the goods are returned to us you will incur a £10.00 charge plus a £4.95 redelivery charge. Redirected goods can also incur a £4.95 charge. Cancellation of an order following a failed delivery will be subject to a 10% restocking Fee.
RETURNS AND REFUNDS
- In the unlikely event that you receive an item broken or faulty we will replace it Free of Charge. We may require the item to be returned and we will refund you the cost incurred. Items broken on arrival must be notified within 3 Days of receipt.
- If you decide that the Goods are not appropriate you may return them at your cost for a refund on the Goods. The Goods must be returned in perfect resaleable condition, including the original Presentation/Gift Boxes where applicable. We reserve the right not to refund or offer a partial refund on returned Goods that do not comply with the above. We normally allow you up to 28 days within which to return items. We are unable to accept returns on Jewellery,Perfumes and Cosmetics, Drinks and Food Gifts.
This does not affect your Statutory rights.
With so many products on our website the occasional error or inaccuracy in pricing, images, codes, sizing, dimensions, capacities and descriptions may occur. It is not in any way to mislead our customers and we would apologise in advance if there is inconvenience caused. In particular if sizing is critical please check with us to be sure.
Errors and Omissions Excluded.
- Change Currency
- Your basket
- Contains no items