Well this is my final blog of 2011 and what a year it has been.
We have seen retailing in the store continue to remain, shall I say challenging whilst our Internet business has grown by over 40% year todate. Whilst I would like both sides of the business to be growing, as my father wisely says “you cannot have it both ways, the customer is just changing the way they buy things.” Of course he is entirely right.
The highlights of the year apart from the success of the Internet business will be winning the Essex County large retailer of the year award in May followed by the Southend Business award for Customer service in October. Two great endorsements telling us, as a team, that we are getting it more right than wrong!
The only real downer was the Day from Hell Wednesday 14th December when we suffered a smash and grab break in targeting perfume and I was in at 4.00am dealing with the aftermath. During the day pallets of goods just kept arriving which under extreme pressure my team unpacked, matched with Internet orders and processed ready to be shipped in good time for Christmas. A herculean effort by all. We were very touched by all the messages of support and even flowers which helped us through the day.
So on to 2012 and new years resolutions and new projects, which in our case will be about doing things even better and revamping our retail website to make it even better than it already is.
It just remains for me to wish all our valued customers, members of Staff and the many friends and supporters we have a very Happy, Healthy and Prosperous New Year.
Bring on 2012 we are all ready!!!