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Key Ingredients for Excellent Customer Service

The Customer experience and service is absolutely essential both instore and online if you want to retain customer loyalty and have advocates for your business.
Here are a few thoughts that over many years we have observed and trained our team to recognise and understand.
THE WELCOME:Customers who enter a shop hate to feel pressured, just as much as they

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By in An Independent Retailers Twitterings

Flying from London Southend Airport: How Air Travel Should Be

But for the tenacity of Alastair Welch the Managing Director it is pretty certain that London Southend airport would not have taken off in the way it has.
Faced with obstacles, nay barriers all around him, political, public, aviation authority, you name it he dealt with it in a calm professional manner often under unreasonable personal attack. Putting in place

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Flute Champagne Glasses Best for Champagne

Researchers at the University of Reims in the heart of Champagne country in France have concluded after extensive research that Champagne tastes best from a flute champagne glass.
The study states that a tall slim glass creates a much higher concentration of gas which gives this most venerable of wines both greater flavour and fizz.
Now just as I thought

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BBC 4 Ceramics: A Fragile History, Nostalgic View on the China Industry

The BBC 4 documentary Ceramics: A Fragile History is a very interesting and nostalgic trip looking at the History of the China Pottery Industry in the UK.
With plenty of archive footage showing the rise and subsequent fall of the china  industry focusing on it’s heartland in Stoke-on-Trent, England.
Josiah Wedgwood, Josiah Spode and Henry Doulton all featured as the

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