By in Product News

Maxwell and Williams China Delivery Issues. October 2019

The Australian Designer homewares Company Maxwell and Williams changed UK distributors at the beginning of 2018. The new Distributor Kitchencraft has started to thin down the assortment but we are hoping that White Basics Porcelain, Cashmere Bone China and Diamonds Tableware Ranges will be on going .

To add to the mix now in October 2019 Kitchencraft are completely reorganising it’s Fulfillment and Warehousing operation.

This is currently resulting in severe delivery delays whilst they grapple with the changes. Deliveries have gone from a few days to 2/3 weeks!

My understanding is that they are consolidating a number of smaller warehouses into a modern Mega warehouse. The process of moving stock has started and currently there is confusion over 1) What stock they have and 2) where it is! – Piss up and Brewery spring to mind!

Orders are coming in but not complete and we have the joy of not knowing what will pitch up!

We are trying to get more certain information from a very hard pressed Sales Office – totally not to blame for the mess- who are endeavouring to chase up our back orders.

In the meantime we must apologise for the delay and inconvenience but rest assured we are doing our best to chase and indeed get better information to pass onto you.

Please do place your orders, no payment is taken until the order is ready to leave us – we will update you on the progress and estimated delivery schedule if items are out of stock.