By in An Independent Retailers Twitterings

Key Ingredients for Excellent Customer Service

The Customer experience and service is absolutely essential both instore and online if you want to retain customer loyalty and have advocates for your business.
Here are a few thoughts that over many years we have observed and trained our team to recognise and understand.
THE WELCOME:Customers who enter a shop hate to feel pressured, just as much as they

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By in Store News

Stocking Fillers – Buy Early for Christmas

Are you always trying to think of something as a stocking filler?  Take a look at Havens selection of reasonably priced presents for everyone.

We have small Yankee Candles Gift sets at £19.99, Mon Cheri Chocolates (always a favourite) at £8.50, a Scaletrix Mug at £7.95, Jigsaws galore from £10.95, lovely slippers from £18.50, a set of Marbles at

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By in Havens BBC Documentary

BBC Millionaire Intern featuring Havens

Following the screening of the Millionaire Intern on BBC worldwide we have received many emails of support, observations and objective criticism. There has also been a great increase in the traffic to our website www.havens.co.uk
Rather than try to respond individually to all the emails I thought I would set out our views on the program and the way we

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By in Monthly Competitions

Monthly Competition – Win Laurence Llewelyn Bowen Flutes

Enter our amazing Monthly Competition to win two Laurence Llewelyn Bowen Flutes by Dartington Crystal

To be in with a chance to win follow these instructions:
1. Like our Facebook Page [do_widget “Facebook Like Button”]
2. Follow us on Twitter [do_widget “Twitter Follow Button”]
3. Subscribe to our Blog
Enter Email Address:[do_widget “Feedburner Form”]
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Prize:
Two

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