Box of 6 Whisky Glasses

Glasses were a good quality. However, we said "yes" when asked whether we would like them gift wrapped but they just came in a plain box with no presentation and the price still attached. Wouldn't have been a problem if we had known but when you are offered a service........ ................................................................................................ Reply from Nigel Havens: Dear Stephen, Pleased that you received your order for glasses and sorry to hear that the item was not gift wrapped. I can see your original order and unfortunately the gift wrapping option did not appear at our end. This was a problem a few years ago as sometimes when customers selected the Gift wrapping option they did not press save which meant their request was not visible to us. To rectify this, the system now automatically saves the gift wrapping option when the customer selects and this notifies us. This has been tested on the most commonly used web browsers but there may be the odd browser that does not recognise the format and therefore the auto save might fail. The auto save will also fail if Java script is not enabled on your browser, in this case the save button has to be clicked for it to be visible to us. If you can let me know the web browser and version you use to access the internet I can get our techies to look into it. In the meantime if you would like me to send you gift wrap, let me know the occasion and I will arrange for it to be sent straight away. Sorry that this has taken the edge off your purchase and we apologise for any inconvenience. Many thanks for your valued business, Kind regards, Nigel Havens