About Havens

Since 1901 a Quality Retailing Experience...

Havens of Westcliff, near Southend on Sea Essex was established in 1901 as a specialist retailer of China Tableware, Crystal Glass and Gift Shop.

Today the business is more than a China and Glass shop as Beauty Products, Perfume and Cosmetics, Jewellery, Home Ornaments and Accessories, Housewares and Kitchenware have been added, turning the Shop in to a retail variety department store - and now globally available online.

Havens is still very much a family business. The current Directors are Graham, Nigel and Paul Havens all of whom play a day to day role.

With over 10,000 square feet of space on three floors, Havens provides an unrivalled assortment of quality items for the home and as gifts

Our objective is to provide good quality product, competitively priced, supported by a friendly, professional service.

Our personal guarantee to you: We are committed to price competitiveness, to supply quality goods and to also guarantee your complete and utter satisfaction.

HAVENS ORDER AND REFUND POLICY - YOUR GUARANTEE

  • Our aim is to ensure that you are entirely happy with our Products and our Service

ORDERING SUPPORT

  • If you wish to make amendments or have a query on your order, email anytime our Customer Services Department instore@havens.co.uk or call 01702 606 290 Monday to Saturday 9.00 to 5.30, please have your Order Confirmation Number ready
  • In the unlikely event that Goods are out of stock, you will be contacted by email or telephoned with information on lead times or alternatives.
  • We only take payment for Goods when they are ready for Despatch
  • Please see our Delivery Terms for more specific delivery Options and Information.

RETURNS AND REFUNDS

  • In the unlikely event that you receive an item broken or faulty we will replace it Free of Charge. We may require the item to be returned or photographed and we will refund you the cost incurred. Items broken on arrival must be notified within 3 Days of receipt.
  • If you decide that the Goods are not appropriate, you may return them at your cost for a refund on the Goods. The Goods must be returned in perfect resaleable condition, including the original Presentation/Gift Boxes where applicable. We reserve the right not to refund or offer a partial refund on returned Goods that do not comply with the above. We normally allow you up to 28 days within which to return items. We are unable to accept returns on Jewellery,Perfumes and Cosmetics, Drinks and Food Gifts. This does not affect your statutory rights.

Havens

138-140 Hamlet Court Road
Westcliff-on-Sea
Essex SS0 7LW

Tel: (+44) 01702 606 290 Internet Customer Service Dept.
Tel: (+44) 01702 342757 The Department Store Customer Services

Opening Hours 9.00am til 5.30pm Monday to Saturday. Open Sundays in December ONLY 11.00am til 4.00pm
instore@havens.co.uk

VAT Registration No. 451 898 021
Company Registration No. 485070